RETURNS

Return Policy

We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully:

  1. Returns:

    • You may return eligible items within 14 days of receiving your order.
    • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

  2. Return Process:

    • Contact hello@sonicsgallery.com to initiate the return process.
    • Feel free to pop in into our store along with your receipt as proof for purchase for the return.

  3. Refunds:

    • Once your return is received and inspected, we will process your refund within 7 business days.
    • Refunds will be issued to the original payment method.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  5. Exclusions:

    • Certain items, such as sale items, are not eligible for return unless there is a manufacturing defect or shipping error.

Shipping Policy

  1. Shipping Destinations:

    • We currently ship to addresses within AUS. For international shipping, additional charges may apply. Please contact hello@sonicsgallery.com

  2. Shipping Times:

    • Orders are typically processed within 1 business days. Shipping times may vary based on your location and shipping method selected during checkout.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed during the checkout process. 
    • Free shipping is provided for orders over $100 AUD

  4. Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.

  5. Delivery Issues:

    • If you encounter any issues with the delivery of your order, please contact hello@sonicsgallery.com for assistance.

Exchanges Policy

  1. Exchanges:

    • You may exchange eligible items within 30 days of receiving your order. Please pop in and we'll swap your item/s to something more suitable, please ensure the item/s are in sellable condition with no marks and faults and original tags.

  2. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact our team at hello@sonicsgallery.com We will assist you in resolving the issue.