RETURNS
Return Policy
We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully:
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Returns:
- You may return eligible items within 14 days of receiving your order.
- To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
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Return Process:
- Contact hello@sonicsgallery.com to initiate the return process.
- Feel free to pop in into our store along with your receipt as proof for purchase for the return.
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Refunds:
- Once your return is received and inspected, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
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Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
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Exclusions:
- Certain items, such as sale items, are not eligible for return unless there is a manufacturing defect or shipping error.
Shipping Policy
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Shipping Destinations:
- We currently ship to addresses within AUS. For international shipping, additional charges may apply. Please contact hello@sonicsgallery.com
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Shipping Times:
- Orders are typically processed within 1 business days. Shipping times may vary based on your location and shipping method selected during checkout.
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Shipping Costs:
- Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed during the checkout process.
- Free shipping is provided for orders over $100 AUD
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Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.
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Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact hello@sonicsgallery.com for assistance.
Exchanges Policy
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Exchanges:
- You may exchange eligible items within 30 days of receiving your order. Please pop in and we'll swap your item/s to something more suitable, please ensure the item/s are in sellable condition with no marks and faults and original tags.
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Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our team at hello@sonicsgallery.com We will assist you in resolving the issue.